Privacy Policy

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

SMS/Text Message Communications

By providing your phone number and opting in through our website forms, you consent to receive SMS/text messages from Insectek Pest Solutions.

These messages may include, but are not limited to:

• Service quotes and estimates
• Appointment confirmations and scheduling updates
• Service reminders and follow-ups
• Customer service communications
• Promotional messages, discounts, or special offers

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any SMS message. For help, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

How We Use Your Information

Use of Personal Information

We may use the personal information you provide, including your name, phone number, email address, and service address, for the following purposes:

• Providing pest control services and customer support
• Scheduling, confirming, and managing appointments
• Sending service-related notifications and reminders
• Responding to inquiries and requests
• Sending marketing or promotional communications (where consent has been provided)
• Improving our services, website, and customer experience
• Complying with legal, regulatory, and operational requirements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Consent & Opt-Out Rights

Your Choices & Opt-Out Rights

You may opt out of marketing communications at any time:

• SMS/Text Messages: Reply STOP to unsubscribe
• Email Communications: Use the unsubscribe link in any email
• Direct Contact: Contact us directly to update your communication preferences

Even if you opt out of marketing messages, we may still send transactional or service-related communications necessary to fulfill our services.

Third-Party Service Providers

Third-Party Services

We may use trusted third-party service providers to assist with website functionality, customer communications (including SMS delivery platforms), analytics, and business operations. These providers are authorized to access personal information only as necessary to perform services on our behalf and are required to protect your information.